• What is FasTrak?
• What exactly is a toll tag?
• How do I establish my prepaid FasTrak account?
• Is there a charge for the toll tag or for opening a FasTrak account?
• What are the advantages of using FasTrak?
• Can I use FasTrak with my motorcycle?
• On which Bay Area bridges can FasTrak™ toll tags be used?
• Will my FasTrak toll tag work on other California toll facilities?
• What is the amount of the FasTrak toll paid on the toll bridges?
• Can I use my FasTrak toll tag on all lanes of every Bay Area bridge or only certain ones?
• Which Bay Area bridges have FasTrak-only lanes?
• When using the Golden Gate Bridge, will the toll be charged to my FasTrak account when traveling north through the toll lanes that are dedicated for northbound traffic?
• How do I open a Business Account for a commercial trucking company?

FasTrak ACCOUNT HOLDERS - USING FasTrak

• Do I own the FasTrak toll tag?
• What do I do if my toll tag is not working?
• What are my responsibilities as a FasTrak user?
• Can I switch my toll tag from vehicle to vehicle?
• If I am in an eligible carpool vehicle and travel through a carpool lane with my toll tag, will I be charged on my FasTrak account?
• How fast can I travel through the FasTrak lane?
• What happens when I drive through a toll plaza?
• How is my FasTrak toll tag used for traffic information purposes?

FasTrak ACCOUNT HOLDERS - MAINTAINING FasTrak ACCOUNTS

• How will I track of my FasTrak account activity?
• How can I update the information on my FasTrak account?
• How is the prepaid balance in my account replenished?
• When is my replenishment threshold and replenishment amount adjusted?
• Is there a deposit required for my toll tag(s)?
• What happens if my FasTrak account has a negative balance?
• Will my FasTrak account remain active if I am an infrequent or seasonal user?
• Why is providing the Customer Service Center my license plate number(s) important?
• What do I do if my FasTrak toll tag is lost, stolen or defective?
• How can I return my toll tag and close my account?
• How do I change from a Credit Card to a Cash/Check payment method?

ACCESSING YOUR FasTrak ACCOUNT USING USERNAME/PASSWORD FAQ

• How can I access my FasTrak account information?
• What is a Username?
• What is a Password?
• What is a PIN?
• What do I do if I forgot my Password or PIN?
• What do I do if I forgot my Username or Account Number?

FasTrak RETAIL FAQs

• Can I use my retail toll tag immediately after leaving the store?
• I purchased my toll tag from a retail store. How much in prepaid tolls do I have?
• I purchased my toll tag from a retail store, where there was a promotion for free tolls. How do I get my free tolls?
• When do I have to register my retail toll tag?
• Can I purchase a toll tag from a retail store and use it for my hybrid vehicle?
• Can I purchase a toll tag from a retail store and use it to open a new business account?
• Can I add a retail toll tag to my existing business account?
• Can I purchase more than one toll tag from a retail store and open only one new FasTrak account?
• How do I return a toll tag that I purchased from a retail store?
• Why can't I register multiple tags and receive the promotional bonus for each toll tag registered?
• I accidentally threw away/lost/misplaced my Velcro strips. Can I still register my retail toll tag without the validation code?