• What is FasTrak?
• What exactly is a toll tag?
• How do I establish my prepaid FasTrak account?
• Is there a charge for the toll tag or for opening a FasTrak account?
• What are the advantages of using FasTrak at the toll bridges?
• Can I use FasTrak with my motorcycle?
• Where can FasTrak toll tags be used?
• Will my FasTrak toll tag work on other California toll facilities?
• What are the toll rates on the toll bridges?
• Can I use my FasTrak toll tag on all lanes of every Bay Area bridge or only certain ones?
• Which Bay Area bridges have FasTrak-only lanes?
• When using the Golden Gate Bridge, will the toll be charged to my FasTrak account when traveling north through the toll lanes that are dedicated for northbound traffic?
• How do I open a Business Account for a commercial trucking company?
• Can I use FasTrak anonymously?

FASTRAK ACCOUNT HOLDERS - USING FASTRAK

• Do I own the FasTrak toll tag?
• What do I do if my toll tag is not working?
• What are my responsibilities as a FasTrak user?
• Can I switch my toll tag from vehicle to vehicle?
• If I am in an eligible carpool vehicle and travel through a carpool lane with my toll tag, will I be charged on my FasTrak account?
• I heard carpoolers might earn special rewards. How do I qualify?
• How fast can I travel through the FasTrak lane on the toll bridges?
• What happens when I drive through a toll plaza?
• How is my FasTrak toll tag used for traffic information purposes?

FASTRAK ACCOUNT HOLDERS - MAINTAINING FASTRAK ACCOUNTS

• How can I track my FasTrak account activity?
• How can I update the information on my FasTrak account?
• How is the prepaid balance in my account replenished?
• How is the replenishment amount determined?
• When is my replenishment threshold and replenishment amount adjusted?
• Is there a deposit required for my toll tag(s)?
• What happens if my FasTrak account has a negative balance?
• Will my FasTrak account remain active if I am an infrequent or seasonal user?
• Why is providing the Customer Service Center my license plate number(s) important?
• What do I do if my FasTrak toll tag is lost, stolen, damaged or defective?
• How can I return my toll tag and close my account?
• How do I change from a Credit Card to a Cash/Check payment method?

ACCESSING YOUR FASTRAK ACCOUNT USING USERNAME/PASSWORD FAQ

• How can I access my FasTrak account information?
• What is a Username?
• What is a Password?
• What is a PIN?
• What do I do if I forgot my Password or PIN?
• What do I do if I forgot my Username or Account Number?

COMMERCIAL TRUCKING ACCOUNTS

• What is an externally-mounted (or exterior) toll tag?
• What are the advantages of using FasTrak for my business?
• Is there a charge for the toll tag or for opening a FasTrak business account?
• Can I be billed monthly?
• Do I need to be bonded for FasTrak?
• Do my drivers still need to stop in the toll lanes?
• Are there specific lanes my drivers must use?
• Do I need to have a toll tag for each vehicle in my fleet?
• How can I monitor my business account balance?