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How can I access my FasTrak® account information?
To access account information online, you can either use a Username and Password, or you can use your account number and PIN. To access your account information through our automated phone system, you can only use your account number and PIN.
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What is a Username?
A Username is a unique login name that you create when opening a new FasTrak® account. The Username must be alphanumeric with a minimum of 6 and a maximum of 20 characters. If you select a Username that currently in use, you will receive a message advising you to choose another one.
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What is a Password?
A Password is a secret word or expression that you create to prove your right to access your FasTrak® account information online. Your Password must be between 8 and 12 characters and contain at least 1 uppercase letter and at least 1 numeric character.
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What is a PIN?
A Personal Identification Number (PIN) is a 4-digit number that you must create when opening a new FasTrak® account. This number can be changed at any time by logging into your account online or by calling the FasTrak Customer Service Center. Note: If you would like to access account information through our automated phone system, you must use this 4-digit PIN.
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What do I do if I forgot my Password or PIN?
If you forgot your Password or PIN, click on the “Forgot PIN/Password” link from the homepage to send a request for it. However, you will need to provide us with either your Username or Account Number, as well as your email address.
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What do I do if I forgot my Username or Account Number?
If you forgot your Username or Account Number, you will need to contact the FasTrak® Customer Service Center at (877) BAY-TOLL (1-877-229-8655) during business hours and speak to a Customer Service Representative. They will be able to provide you with your Username or Account Number after standard verification.
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